CANCELLATION AND REFUND POLICIES

The Federal Way Community Center values your patronage and would like to provide clarification regarding our cancellation and refund policies. A $5.00 fee will be applied for each withdrawal or transfer.

Summer Camp 

  • If payment is declined, you will receive notification via phone call, email and/or at checkout. Accounts must have a $0 balance at 6pm on Monday (7 days prior to camp start date) or a late fee will be added.
  • If payment is not made by 6pm on Wednesday (5 days prior to start date), your spot will be forfeited and given to the next person on the waitlist.
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  • Accepted payment options online include Visa & MasterCard cards (cash or check payments may be made at FWCC front desk)
  • If your camper is unable to attend, withdraw by 6:30am on Saturday (48 hours prior to start date) will receive a refund (less the $50 holding fee and $50 enrollment fee)

Classes & Programs 

Requests for withdrawal or program transfer must be submitted at least 48 hours prior to the course commencement to qualify for a refund.

FWCC Room Rentals & Birthday Parties

All cancellation notifications must be submitted in written form. Refund details are as follows:

  • More than 60 days before the rental date: Full refund and 100% of the damage deposit, with a $25 administrative fee.
  • 60 to 31 days before the rental date: 50% of the rental fee and 100% of the damage deposit, with a $25 administrative fee.
  • Cancellations 30 days or less before the event: No refunds for rental fees; 100% of the damage deposit will be returned.

FWCC Memberships

The primary pass holder holds exclusive authority for cancellation requests.

  • 1-Year Pass (PIF) cancellation: Membership fee prorated to the next 30-day increment and refunded, less a $50.00 cancellation fee.
  • Monthly Auto-Renewal cancellation: Effective on the subsequent billing date, with non-refundable fees for payments already processed.

Picnic Rentals

Cancellation requests made a minimum of two weeks before the reservation date qualify for a 50% refund. Requests made less than two weeks prior to the reservation date are non-refundable. Cancellations due to weather conditions will not be honored, and rescheduling requests are subject to the same terms and conditions as cancellations.

Questions? Contact our front desk at 253-835-6900

 
Our Pool Schedules Have Been Updated For Summer
LAP POOL SCHEDULE CHANGES
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