Online Account FAQs

Online Accounts (Creating & Updating)
How to Register for Programs
How to Make Payments
Cancellation Policies

Need more assistance? Give us a call at 253-835-6900

Creating & Updating Online Accounts

We strongly advised watching our tutorial video to understand our online system and how to register: https://www.youtube.com/watch?v=0DqI3v7G1A8

  1. Visit rec.cityoffederalway.com
  2. Click on “Sign In/Register” on the top right of the navigation bar and type in your username (email address) and password.
  3. Click on “Don’t have an account? Sign Up Now” located at the bottom of the login box.
  4. Follow all sign-up prompts on the form to create your account. You will receive a confirmation email once you are in our system!

An individual/household is considered a Federal Way resident if paying City of Federal Way taxes.

  • Click on “My Account” and “Sign in/Register.”
  • Click on the “forgot my password” option.
  • Enter the email address you have on file with our system.
  • Follow the steps in the email that you receive.

The “secondary guardian” would be another adult over the age of 18 that may be responsible for registering and paying for programs and classes. The “additional family member” option would be used for your child or other dependents.

We require a birth date so that we can apply the correct fee and place participants in the appropriate program.

How to Make Payments & View Payment History

  1. Visit rec.cityoffederalway.com
  2. Click on “Sign In/Register” on the top right of the navigation bar and type in your username (email address) and password.
  3. Click on your name in the top right corner of the navigation bar and locate “Installment Billing” under “Update.”
  4. Click the blue “Update Bill Type” next to your program.
  5. Under billing options, select from the drop down the option you would like to select.
  6. Repeat for each program for which you wish to change billing.
  1. Visit rec.cityoffederalway.com
  2. Click on “Sign In/Register” on the top right of the navigation bar and type in your username (email address) and password.
  3. Click on your name in the top right corner of the navigation bar and locate “Pay Old Balances” under “History and Balances.” You can also click here.
  4. Click on the box to the left of the item and click on “Add to Cart” for the balances you wish to pay.
  5. You will be taken to the “Shopping Cart.”
  6. Click on “Proceed to Checkout” to begin the payment process.
  1. Visit rec.cityoffederalway.com
  2. Click on “Sign In/Register” on the top right of the navigation bar and type in your username (email address) and password.
  3. Click on your name in the top right corner of the navigation bar and locate “My History” under “History and Balances.” You can also click here.
  4. You will see all programs that have been registered for under your account, the amount paid and any amount due.

If you would like to change your payment plan to pay it in full, please contact the FWCC front desk (253-835-6900) or the program coordinator for the program you are enrolled in. 

See a list of coordinators here.

  1. Visit rec.cityoffederalway.com
  2. Click on “Sign In/Register” on the top right of the navigation bar and type in your username (email address) and password.
  3. Click on your name in the top right corner of the navigation bar and locate “Auto Debit” under “Update.”
  4. Click on the blue “Update Credit Card.”
  5. Complete required fields and click the blue “Continue” button.
  1. Visit rec.cityoffederalway.com
  2. Click on “Sign In/Register” on the top right of the navigation bar and type in your username (email address) and password.
  3. Click on your name in the top right corner of the navigation bar and locate “Installment Billing” under “Update.”

Locating & Registering for Programs

How to Register for Programs Tutorial Videos

PLEASE NOTE: You must have an account to register and pay for your programs.

On a Desktop or Laptop:

  1. Go to rec.cityoffederalway.com
  2. Click “Search” in the top navigation banner, then select “Activity Search.” or use the image icons to browse categories.
  3. Use the filters on the side menu to narrow your search by Type, Age Category, Keyword, or Activity Number.
  4. Click “Search.”
  5. Your search results will display available courses.

On a Phone or Tablet:

  1. Go to rec.cityoffederalway.com
  2. Tap the menu icon (three lines) in the top left corner.
  3. Select “Search” and then choose “Activity Search.”
  4. Tap the purple filter button in the top right corner.
  5. Use the filters to search by Type, Age Category, Keyword, or Activity Number.
  6. Tap “Search.”
  7. Your search results will display available courses.

Please review our tutorial video to learn how to register and pay for programs at www.youtube.com/watch?v=0DqI3v7G1A8

Cancellation Policies

The Federal Way Community Center values your patronage and would like to provide clarification regarding our cancellation and refund policies. A $5.00 fee will be applied for each withdrawal or transfer.

Summer Camp 

  • If payment is declined, you will receive notification via phone call, email and/or at checkout. Accounts must have a $0 balance at 6pm on Monday (7 days prior to camp start date) or a late fee will be added.
  • If payment is not made by 6pm on Wednesday (5 days prior to start date), your spot will be forfeited and given to the next person on the waitlist.
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  • Accepted payment options online include Visa & MasterCard cards (cash or check payments may be made at FWCC front desk)
  • If your camper is unable to attend, withdraw by 6:30am on Saturday (48 hours prior to start date) will receive a refund (less the $50 holding fee and $50 enrollment fee)

Classes & Programs 

Requests for withdrawal or program transfer must be submitted at least 48 hours prior to the course commencement to qualify for a refund.

FWCC Room Rentals & Birthday Parties

All cancellation notifications must be submitted in written form. Refund details are as follows:

  • More than 60 days before the rental date: Full refund and 100% of the damage deposit, with a $25 administrative fee.
  • 60 to 31 days before the rental date: 50% of the rental fee and 100% of the damage deposit, with a $25 administrative fee.
  • Cancellations 30 days or less before the event: No refunds for rental fees; 100% of the damage deposit will be returned.

FWCC Memberships

The primary pass holder holds exclusive authority for cancellation requests.

  • 1-Year Pass (PIF) cancellation: Membership fee prorated to the next 30-day increment and refunded, less a $50.00 cancellation fee.
  • Monthly Auto-Renewal cancellation: Effective on the subsequent billing date, with non-refundable fees for payments already processed.

Inclusive Recreation Programs

  • Cancelations must be made at least 24 hours prior to the beginning of the program for full refund
  • Cancelations and refunds can only be processed via cancelation email to Sabrina
  • Late cancelation and no shows will result in no refunds
  • If using DDA, late cancelations and no shows will result in using out of pocket pay to cover the missed activity
  • Refunds will be credited to the original payment or placed as a balance on the participant’s account, depending on the program

Picnic Rentals

Cancellation requests made a minimum of two weeks before the reservation date qualify for a 50% refund. Requests made less than two weeks prior to the reservation date are non-refundable. Cancellations due to weather conditions will not be honored, and rescheduling requests are subject to the same terms and conditions as cancellations.

Questions? Contact our front desk at 253-835-6900